Meter Reading

Meter reading is conducted from the 20th to the 30th of every month. During this period, the Authority's meter readers visit customers' premises to record the latest water meter readings. Water consumption is calculated by subtracting the previous meter reading from the current meter reading.

During the meter reading exercise, the Authority's staff also collect additional information, including:

• Photographs showing the current meter reading.
• Any abnormal or inconsistent meter readings.
• Any damage to the water meter.
• Any issues or challenges that may affect the delivery of quality water services to customers or the Authority.

Water Bills

At the end of every month, Kahama Water Supply and Sanitation Authority (Kahama WSSA) issues water bills to customers and sends them via Short Message Service (SMS).

If you do not receive your water bill for a particular month, please visit the Authority's office or contact Customer Service so that your account information can be verified and any issues identified and resolved to prevent recurrence.

Customers can also check and pay their water bills using the following methods:

How to Check Your Water Bill

Dial *152*00# on your mobile phone.

1. Select Option 6 – Water
2. Select Option 1 – Shared Water Services
3. Select Option 3 – Check Your Outstanding Balance

Note: Standard service charges apply.

How to Pay Your Water Bill

1. Dial *152*00# on your mobile phone.
2. Select Option 6 – Water.
3. Select Option 1 – Shared Water Services.
4. Select Option 3 – Check Your Outstanding Balance.
5. Enter your water account number (for example: A47700009828).
6. Your outstanding balance will be displayed.
7. Select 1 to pay immediately.
8. You will be prompted to enter your mobile money PIN to complete the payment.

Note: Standard service charges apply when using the USSD service.

Customers may also view their water bills through the GePG mobile application.

Customer Notice

Customers are kindly requested to observe the following:

• Cooperate with the Authority's meter readers during the monthly meter reading exercise.
• If your water meter is located inside a fenced or locked compound, please ensure that someone is available during the meter reading period to provide access. Alternatively, take a clear photograph of the meter reading and send it to your area meter reader or to the Authority's office number.
• Report any meter-related faults or problems to your area meter reader promptly.

For further assistance, please contact our toll-free customer service numbers:

• 0800 110 320
• 0800 110 321